We partner with international suppliers and logistics providers (primarily based in China) to offer competitive pricing on our products. As a result, shipping times can vary depending on destination, customs processes, and local carriers.
Shipping Methods
Orders are shipped using international standard shipping, ePacket, or equivalent services.
Final delivery may be completed by your local postal service.
Shipping Terms
Delivery times are estimates, not guarantees.
Orders may be shipped from different warehouses and arrive separately.
By placing an order, you accept possible variations in delivery times due to international logistics.
Processing Time
Orders are processed within 1–5 business days after payment confirmation.
Processing includes order verification, quality checks, and coordination with suppliers.
Orders are not processed on weekends or public holidays.
Shipping Time (Estimated)
Delivery times vary by region:
Europe: 6–14 business days
North America: 7–18 business days
Australia & Oceania: 8–18 business days
Rest of the World: 10–25 business days
These are estimated delivery windows, not guaranteed timeframes.
Shipping Costs
Free worldwide shipping on all orders.
Shipping costs are fully included in the product price.
No additional shipping fees will be charged at checkout.
Order Tracking
A tracking number will be provided via email once your order is shipped.
Tracking updates may take 2–5 business days to appear in the system.
Split Shipments
Orders may be shipped from different warehouses.
You may receive items in multiple packages at different times.
Customs, Duties & Taxes
Some countries may apply import duties or taxes.
These charges (if applicable) are the responsibility of the customer.
Delays Disclaimer
We are not responsible for delays caused by:
Customs clearance procedures
International shipping disruptions
Local carrier issues
High demand or peak seasons
Incorrect or incomplete shipping information
Incorrect Address
Customers are responsible for providing accurate shipping details.
We cannot guarantee refunds or replacements for orders shipped to incorrect addresses.
Lost or Missing Packages
If your order has not arrived within 35 business days, please contact us. We will investigate and provide a resolution where applicable.
Contact Us
For any questions or support requests:
Email: hello.axiora.com@gmail.com
